Managed Communications
ODD Managed Communications.
Going live is not where our responsibility ends. ODD continues to manage your communications environment after deployment — with monitoring, administration, configuration management, maintenance and technical support delivered through clearly defined service levels.
- • Communications platform within the wider ODD environment
- • Supported integrations and business workflows
- • On-Premises, Hosted Cloud or Shared Cloud
- • Managed throughout its operational lifecycle
Ongoing management
Managed throughout the operational lifecycle.
Administration · Monitoring · Configuration Management · Maintenance · Technical Support · Controlled Changes
01
Administration & Monitoring
Ongoing administration and monitoring of the managed communications environment according to the selected service scope.
02
Configuration & Maintenance
Configuration management, maintenance and documented production changes keep the environment controlled as requirements evolve.
03
Technical Support
Technical support is delivered through defined service levels. Coverage and response targets follow the customer’s applicable service agreement.
Service structure
Silver. Gold. Platinum.
ODD structures managed support around Silver, Gold and Platinum service levels. Detailed contractual SLA terms are defined in the applicable customer agreement rather than reproduced on the public website.
01 Silver
Managed support aligned to the selected service scope.
02 Gold
Enhanced managed support for environments with broader operational requirements.
03 Platinum
Mission-critical managed support, including 24/7 critical support where contractually applicable.
Operational discipline
Built properly. Documented properly. Managed properly.
ODD maintains structured configuration and deployment records for managed environments so the solution can be supported and changed in a controlled way.
01
Administration
Managed administration of the communications environment.
02
Monitoring
Operational monitoring according to the selected service scope.
03
Configuration Management
Structured configuration records and controlled changes.
04
Maintenance
Ongoing maintenance of the managed communications platform.
05
Technical Support
Support delivered according to the applicable ODD service level.
06
Controlled Changes
Production changes managed with defined responsibilities and documentation.
Keep your communications environment managed after go-live.
Talk to ODD about the service level and management scope that fits your organisation and operating environment.
Bonaire · Curaçao · United Kingdom
