ODD Support
Need technical assistance? We are here to help.
Existing customers can create a support ticket for an affected ODD service and provide the issue, impact and contact details. Support response and coverage follow your applicable ODD service level.
- • Communications platform within the wider ODD environment
- • Supported integrations and business workflows
- • On-Premises, Hosted Cloud or Shared Cloud
- • Managed throughout its operational lifecycle
Existing customers
Technical support, separate from sales and general enquiries.
Use this page for technical incidents affecting an ODD service. Sales, new solutions and general enquiries should use the appropriate Contact or Request Information route.
01
Create a Support Ticket
Provide the affected service, issue description, impact and your contact details.
02
View / Update Existing Ticket
Use the existing support platform to view or update a ticket where that functionality is available.
03
Critical Issue
Follow the critical-issue process defined in your applicable Silver, Gold or Platinum SLA. Do not rely on a general enquiry form for a service incident.
Support request
Create a support ticket.
Tell us which ODD service is affected, what is happening and the operational impact. Response targets and coverage follow your applicable ODD service level.
By submitting this form, you agree that ODD Network may use the information provided to respond to your support request. See our Privacy Policy for more information.
Customer portal
myODD
Use myODD for account information, CDR, invoices and requests for additional services.
New solution or expansion
Request Information
For a new communications environment, expansion or additional capability, use the structured Request Information journey.
