Solutions
Business communications built around how your organisation works.
ODD Network designs, deploys and manages complete business communications environments built around 3CX, ODD SIP connectivity, Contact Center, integrations, reporting and managed support.
On-Premises · Hosted Cloud · Shared Cloud
Unified Communications · SIP Trunking · Contact Center · Reporting & BI · Integrations · Managed Support
More than an IP PBX
A complete communications environment, designed around your organisation.
Your organisation does not need another phone system. It needs communications that work around the way you do business.
ODD Network goes beyond the IP PBX. We design, integrate, deploy and manage complete business communications environments — from the simplest setup to advanced, multi-site and mission-critical implementations.
From 3CX and ODD SIP connectivity to Contact Center, endpoints, licensing, integrations, reporting, connectivity, hosting, disaster recovery and managed support, ODD brings the required components together into one working solution.
Deployment
One communications platform. Three ways to deploy.
Choose the deployment model that fits your organisation: On-Premises, dedicated Hosted Cloud or standardized Shared Cloud. Whichever model you choose, ODD applies the same structured approach to design, deployment and managed support.
01
On-Premises
Your infrastructure. ODD-managed communications.
Environment: Dedicated
Hosting: Customer
Best suited for: Complex or controlled environments
ODD managed: Yes
SIP: As required
Contact Center: Available
02
Hosted Cloud
Your dedicated PBX. Hosted and managed by ODD.
Environment: Dedicated
Hosting: ODD
Best suited for: Organisations wanting dedicated cloud
ODD managed: Yes
SIP: As required
Contact Center: Available
03
Shared Cloud
Professional communications made simple.
Environment: Shared
Hosting: ODD
Best suited for: Smaller environments with straightforward communications requirements
ODD managed: Yes
SIP: Included capacity
Contact Center: According to package/service scope
Core capabilities
Capabilities designed to work as one communications environment.
3CX is the platform. ODD designs, deploys, connects and manages the wider communications environment around it.
01
3CX Unified Communications
Bring business calling, video, messaging, presence, mobile and desktop communications together on one platform. ODD designs, deploys and manages the 3CX environment around your organisation’s users, locations and operational requirements.
Desk Phone · Desktop App · Web Client · Mobile App · Video · Messaging · Presence
02
ODD SIP Trunking
Connect your communications environment to the public telephone network through scalable ODD SIP connectivity, with managed routing, number support and competitive national and international calling.
Scalable Channels · Number Management · Call Routing · International Calling
Available with ODD-managed 3CX solutions or as a standalone SIP service for compatible PBX environments.
03
3CX Contact Center
Build a structured customer-service environment with multilingual IVR, intelligent routing, advanced queues, agent and supervisor management, call recording, SLA monitoring and operational reporting.
IVR · Queues · Agents · Supervisors · Recording · SLA Monitoring · Scheduled Reporting · BI Integration
04
Managed Communications
ODD remains involved after go-live, providing administration, monitoring, maintenance, configuration management and technical support through clearly defined service levels.
Administration · Monitoring · Configuration Management · Maintenance · Technical Support · SLA
05
Business Integrations
Connect 3CX with supported business platforms so communications become part of the workflows your teams already use.
Microsoft 365 · CRM · Helpdesk · BI · API
06
Reporting & Communications Intelligence
Turn communication and Contact Center data into operational insight through scheduled reports, tailored reporting and BI-ready data.
Call Volumes · Queue Performance · Agent Performance · Abandoned Calls · SLA · Call Detail · BI Export
Managed SLA
Support that matches how critical communications are to your organisation.
Choose the level of managed support appropriate to your environment.
Why ODD Network
Technology that fits the organisation — not the other way around.
ODD Network combines technical experience with a practical delivery approach. The result is a communications environment designed around operational reality, not a generic product package.
Delivery lifecycle
From requirement to managed solution.
A consistent six-step methodology takes the communications environment from understanding through ongoing management.
01
Understand
Users, locations, numbers, infrastructure and operational requirements.
02
Design
Architecture, deployment model, SIP, call flows, Contact Center, integrations and migration.
03
Deploy
Install, configure, provision and migrate.
04
Test
Validate endpoints, calling, routing, IVR, queues, reports and agreed functionality.
05
Go Live
Controlled cutover, customer acceptance and aftercare.
06
Manage
Monitoring, support, administration and controlled configuration changes.
Professional endpoints & technology partners
Complete the communications environment.
ODD supplies and configures professional endpoints selected to work with your communications solution.
IP Phones · Reception Consoles · Expansion Modules · Headsets · Conference Devices
Supplied. Provisioned. Configured. Supported.
Extended solution capability
Communications, connectivity, reporting and resilience brought together.
ODD brings together communications, licensing, connectivity, infrastructure, endpoints, reporting and managed services to build complete business solutions.
01
Digicel Reseller
ODD Network is a Digicel reseller and can incorporate Digicel business telecommunications and connectivity services into tailored customer solutions, giving customers a coordinated approach to communications and connectivity.
02
Creomate & Grafana-based reporting
Through its partnership with Creomate, ODD can deliver advanced monitoring, dashboards, visualisation and tailored reporting using Grafana-based technology, helping organisations turn communications and operational data into clear, actionable insight.
03
Flamingo TV — Data Center & Disaster Recovery
ODD Network works with Flamingo TV to deliver tailored infrastructure and Disaster Recovery solutions from the Flamingo TV Data Center in Bonaire. Customer environments can be hosted or replicated on ODD server infrastructure in the data center, with dedicated Flamingo TV connectivity available where required to support resilient customer architectures.
Let’s design the right communications environment for your organisation.
Whether you need On-Premises 3CX, a dedicated Hosted Cloud PBX, a Shared Cloud service, ODD SIP connectivity or a complete Contact Center, we’ll help define the right architecture and continue managing it after go-live.
